Every call verified. Misses included.
Outcome-based pricing already prices exactly what GOVENANT measures — verified resolution. A conformance record makes that claim inspectable by every buyer.
A wrong customer call is a lost customer or a compliance event. Voice agents act in real time, in your brand’s voice, with no human between the model and the customer — exactly where a verified outcome record matters most.
The gap between a completed call and a verifiably resolved need is precisely the performed-autonomy gap. GOVENANT measures resolution against the record — and writes down the misses, which is what makes the hits believable.
Controls certifications and insurance tell buyers the vendor is responsible; a GOVENANT record shows the agents deliver, continuously, in production. They certify the brakes; we measure the odometer. Enterprise buyers increasingly want both.
The pattern for voice and customer-facing agent platforms: A conversation-as-duty-run mapping: every call or conversation maps to a duty-run with a verified outcome row — resolution, not mere completion — misses recorded by an independent watchdog, coverage math computed over real conversations.
Why Sierra fits: Outcome-based pricing already prices exactly what GOVENANT measures — verified resolution. A conformance record makes that claim inspectable by every buyer.
The full requirements live in the open standard (CC BY 4.0) — the substrate shapes, the acceptance tests, and the conformance ladder your record is measured against.
A real integration can wear the Built-on GOVENANT badge under its four rules, and publish level claims to the registry with probe logs — self-assessed, open to challenge, never “certified.” For CX buyers, a public delivery record with the misses included is the strongest trust asset there is, because it is the one thing a vendor cannot fake comfortably.
Integration pattern: documented (this page). The Sierra adapter, mapping, or worked example is being built in the open — progress, scope, and acceptance criteria live in the public GitHub issue. This page will not say “supported” before that issue closes with a working example. Holding our own pages to the standard’s claims discipline is not modesty; it is the product.
Outcome-based pricing and outcome-verified governance are the same worldview — a conformance record makes the pricing model inspectable.
For voice-platform vendors and the agencies deploying on them: verified resolution is the enterprise unlock, and outcome-priced offerings need an inspectable outcome record. We co-market shipped integrations and route “can we trust a voice agent with our customers?” inbound to stacks with a public record.
Different stack? Browse all 45 integrations — or run the free audit from any MCP-capable tool.