Every call verified. Misses included.
A voice agent acts in real time, in your brand’s voice, with no human between the model and the customer. GOVENANT measures resolution against the record — “answered” is not “resolved” — and writes down the misses, which is what makes the hits believable.
GOVENANT does not govern “Claude agents” or “OpenAI agents.” It governs the evidence trail of autonomous work. Keep the runner (the tool you audit from) separate from the system under audit (your agents):
An AI client you already use reads the open instrument and drives the read-only sweep. This is the runner — not the thing being judged.
Any agent system with an observable record of actions and outcomes — whatever built it. The agent never has to "support GOVENANT."
Ground truth: the database + actions + outcomes + duties + gates — the substrate, never the logs’ self-report.
A wrong customer call is a lost customer or a compliance event. Voice agents act in real time, in your brand’s voice, with no human between the model and the customer — exactly where a verified outcome record matters most.
The gap between a completed call and a verifiably resolved need is precisely the performed-autonomy gap. GOVENANT measures resolution against the record — and writes down the misses, which is what makes the hits believable.
Controls certifications and insurance tell buyers the vendor is responsible; a GOVENANT record shows the agents deliver, continuously, in production. They certify the brakes; we measure the odometer. Enterprise buyers increasingly want both.
A support org routes 40,000 calls a month through a voice agent. The platform reports a 82% resolution rate; the CFO wants to expand the deployment.
“Resolution” is the platform grading itself: a call that ends without a transfer is scored resolved. Nobody is checking how many “resolved” customers called back within 48 hours about the same issue — the exact gap between answered and resolved.
With resolution keyed to the record and reopens logged by an independent watchdog, verified resolution lands at 63%, with a reopen cluster in billing. The honest number is lower — and it’s the first number the CFO trusts enough to actually expand on.
The substrate: The conversation record: transcripts, end reasons, and a verified outcome row per call — resolution, not mere completion.
The path — Native substrate: The platform already produces records that map to the standard — the sweep reads what it already keeps.
The full requirements live in the open standard (CC BY 4.0) — the substrate shapes, the acceptance tests, and the conformance ladder your record is measured against.
A real integration can wear the Built-on GOVENANT badge under its four rules, and publish level claims to the registry with probe logs — self-assessed, open to challenge, never “certified.” For CX buyers, a public delivery record with the misses included is the strongest trust asset there is, because it is the one thing a vendor cannot fake comfortably.
Per-stack integration patterns for common ways to build voice & CX agents — each with its own natural hook into the substrate:
Building it a different way? Browse all integrations — or run the free audit from any MCP-capable tool.